Clustering privacy

Last update: July 2024

CELO (“we”, “us” or “our”) is the owner of the website https://www.celofacades.com/.

Your privacy matters to us, that is why at CELO, we have the duty and are committed to protecting your personal information. This privacy policy explains how we collect, use and store your data when you interact with our website and services.

Our local office is located at:
CELO Façades Technology
C/ Rosselló, 7
08211, Castellar del Vallès (Barcelona)
Spain

Our headquarters are located at:
CELO Headquarters
Tolosa Round, 24
08211 Castellar del Vallès, Barcelona
Spain

1. Information we collect

We collect different types of information and for different purposes, but always to improve our service.

Personal information

When using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • Full name
  • Company
  • Telephone
  • Address
  • Cookies and usage data

Datos de uso

We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the date and time of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. How we use your information

CELO uses the information collected for the following purposes:

  • Provide, improve and maintain our products and services
  • To communicate with you about your account, orders, and other inquiries
  • Provide customer service and support
  • Personalize your experience and deliver content and offers tailored to your interests
  • Analyze usage trends and improve the performance of our website and services
  • Detect, prevent and address technical issues, fraudulent or illegal activities

3. Data exchange

Our websites are hosted on multiple servers in Europe, North America and Asia to improve web speed and performance. We prioritize the confidentiality of your personal data and use it internally following the CELO mechanisms and in compliance with current legislation.

4. Data retention

We store your personal data only for as long as it is necessary to fulfill the purposes of the processing or, in the case of consent, as long as you have not revoked your consent. In case of objection, we will delete your personal data unless further processing is permitted under the relevant legal provisions. We also delete your personal data if we are obliged to do so for legal reasons. If there are legal data retention obligations, we will delete the data only after the relevant periods have expired.

5. Data security

At CELO, we take the security of your personal information very seriously. Your data is stored on secure servers in multiple locations, and we employ physical, electronic and administrative safeguards to protect it from unauthorized access.

6. Your data protection rights under the General Data Protection Regulation (GDPR)

You have the following data protection rights:

  • Right to access, update or delete the information we have about you. Where possible, you can access, update or request deletion of your Personal Data directly within the settings section of your account. If you are unable to perform these actions yourself, please contact us at info@celofacades.com so we can assist you.
  • Right of rectification. You have the right to have your information rectified if it is inaccurate or incomplete.
  • Right of opposition. You have the right to object to our processing of your Personal Data.
  • Right of restriction. You have the right to request that we restrict the processing of your personal information.
  • Right to data portability. You have the right to be provided with a copy of the information we hold about you in a structured, machine-readable and commonly used format.
  • Right to withdraw consent. You also have the right to withdraw your consent at any time where CELO relies on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You also have the right to lodge a complaint with a Data Protection Authority about our collection and use of your Personal Data if you believe that CELO is not handling your personal information correctly.

7. Cookies and tracking technologies

We use cookies and similar tracking technologies to track activity on our Service and maintain certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies such as beacons, tags and scripts are also used to collect and track information, as well as to improve and analyze our Service.

You can instruct your browser to reject all cookies or to notify you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service.

8. Updates to our privacy policy

CELO may update this Privacy Policy periodically. Any changes will be communicated by posting the revised policy on our website.

It is recommended that you review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page. Your continued use of our services after such updates constitutes your acceptance of the revised terms.

9. Contact us

If you have any questions or need further clarification about our Privacy Policy, please contact us at info@celofacades.com. Your privacy and trust are fundamental to us.